From the moment of payment confirmation we usually ship within 1 to 2 business days. Exceptions are orders placed during big delivery weeks - in that case, due to the large number of orders, the processing time may be extended to 5 business days.
When the package is sent, you will be informed by e-mail. Subsequently, the delivery will take up to 2 business days within Poland. Information regarding international packages is presented further in the article.
We ship express parcels to most countries in the world with UPS and FedEx couriers. When finalizing your order, after entering your own country, you can choose any delivery address. Depending on the country, the cost of delivery of your order and the courier will change (there will always be a cheaper option).
Example delivery costs:
🇨🇿 Czech Republic and Slovakia: 45 PLN
🇩🇪 Germany: 50 PLN
🇪🇺 Most EU countries: 55-65 PLN
🇬🇧 Great Britain and Ireland: 95 PLN
🇳🇴 Norway: 110 PLN
🇺🇸 USA, Canada: 115 PLN
🇦🇺 Australia: 170 PLN
When receiving the shipment, customs charges may apply for countries outside the European Union. The payment of these charges lies with the recipient. All shipments should arrive within 5 business days from the moment of their sending, excluding the potential time of storage of shipments in the customs warehouses of the destination country.
Free delivery works after using promotional codes or after announcing a special promotion. The details of the action will be announced in posts and stories on the Instagram account @polepole.africa.